#CanadaPerforms At The RBC Bluesfest Drive-In

FAQ

Event Information

Q: WHAT IS #CanadaPerforms at the RBC Bluesfest Drive-In ?

A: #CanadaPerforms at the RBC Bluesfest Drive-In is a concert series taking place at Place des Festivals – Zibi in Gatineau featuring nationally recognized recording artists. The event is designed to give music fans the live show experience, while still maintaining social distancing. Think concert meets drive-in movie.

Q: ARE THESE LIVE, IN-PERSON CONCERTS?

A: Yes! Each artist will be live in-person, performing a set on stage in our parking lot.

Q: HOW WILL I SEE & HEAR THE SHOW?

A: Large LED screens will be set-up to help improve the viewing experience so you can enjoy the show from your spot. Use your FM radio to tune in to the music.

Q: WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?

A: All City and Provincial guidelines will be followed to ensure this event meets or exceeds all recommended standards. Failure to follow safe social distancing or instructions from event staff will cause the participant to be subject to ejection. Event staff will be wearing personal protective equipment as required by guidelines.

Q: AM I REQUIRED TO WEAR A MASK WHILE ATTENDING THE SHOW?

A: At this time, concertgoers are not required to wear masks, however, we encourage all guests to wear masks if leaving their space to use the restroom facilities. Please check back and look out for pre-show communication via email and social as this information is subject to change.

Q: WHAT TIME SHOULD I ARRIVE?

A: Place des Festivals will open at 6:00 PM for a 7:00 PM show. We suggest planning your arrival around 45-60 minutes prior to show time.

Q: WHAT IF I DON’T OWN A CAR?

A: All attendees must be in a vehicle to attend. There is no GA seating, no bike parking, etc.  If you want to enjoy the show please watch on Facebook Live

Walk-ins or any self propelled means of transportation are not permitted; everyone must be in a vehicle.

Q: WILL FOOD AND BEVERAGE BE PROVIDED ON-SITE?

A: Yes. A simple menu and non-alcoholic beverages will be available.

Q: DO I NEED A FACEBOOK ACCOUNT TO BE ABLE TO WATCH THE LIVESTREAMS?

A: You do not need a Facebook account to watch the livestreams.  Go to https://nac-cna.ca/en/canadaperforms/packages/canadaperforms-at-the-rbc-bluesfest-drive-in for the schedule and links to view them.

Ticket Information

Q: IF I DON’T PURCHASE A TICKET ONLINE, CAN I PURCHASE A TICKET AT THE EVENT?

A: No. Tickets are only available online. To ensure safe social distancing, tickets will not be sold in-person on site.

Q: DOES MY TICKET PURCHASE WORK FOR ALL EVENT DAYS?

A: No. Each show date and time requires a ticket specific to that event.

Q: I RECEIVED MY CONFIRMATION, BUT WHERE’S MY TICKET?

A: Tickets will be emailed via Mobile Delivery prior to the event. Please ensure that you open the email attachment and save the actual ticket (not the email) to your phone in a place where you can quickly pull it up for scanning at the gate. You can take a screenshot, use Apple Wallet, or download the attached file.

Staff cannot assist you with your mobile device at the event. It is your responsibility to ensure the ticket is printed or downloaded before entering the venue. Fans without a valid ticket will not be permitted into the venue.

Q: IF I DON’T HAVE A TICKET CAN I LISTEN TO THE SHOW FROM THE SIDEWALK OR OTHER NEARBY AREA?

A: No. All surrounding areas, including parking lots, will be inaccessible for watching or listening to the show.

Q: ARE PARKING SPACES ASSIGNED?

A: No. All tickets are General Admission and will not be assigned prior to arrival. Parking attendants will direct each driver to a parking space upon arrival. To ensure you don’t miss a thing, we added large video screens on each side of the stage. For those fans looking for the most intimate experience, a limited number of VIP tickets are available.

Q: WE HAVE A LARGE GROUP COMING. CAN WE RESERVE SPACES IN ADVANCE?

A: Sorry, we cannot reserve parking. We suggest trying to arrive in the lot behind one another as cars will be directed to fill in rows as they arrive. Still, we cannot guarantee that you will be parked next to the other vehicles in your group.

Q: ARE THERE ANY SPECIAL RULES FOR PARKING?

A: Please follow the direction of parking attendants and venue staff. For everyone’s safety, it is important that you stay in the space you are assigned throughout the event. 

Q: WHAT TIME SHOULD I ARRIVE?

A: Place des Festivals will open at 6:00PM for a 7:00PM show. We suggest planning your arrival around 45-60 minutes prior to show time.

Q: CAN I UPGRADE MY TICKET?

A: Nissan VIP tickets have sold out for most nights. Only General Admission tickets are available.

Q: HOW DO I SCAN MY TICKET?

A: Please open the email attachment with your ticket barcode PRIOR TO THE EVENT and save it to your phone. At the gate, do not open your window, but hold the barcode up to the window for contactless scanning. Note that your phone’s brightness must be set to a reasonable level to ensure appropriate contrast. One valid ticket must be scanned per vehicle.

Q: WHAT IF I AM RUNNING LATE?

A: We encourage everyone to arrive on time to limit disturbances for others in attendance, as well as the talent on stage. Should you arrive late, our parking attendants will assist you in getting to your parking space as quickly as possible without negatively impacting the experience of other fans.

Q: WHAT IF I CAN’T USE MY TICKET?

A: All sales are final and there will be no refunds once the show has started. Please plan for adequate travel time to the venue. Set lengths, supporting acts, etc are subject to change without advance notice. You may transfer your ticket to another household prior to the event.

Q: WHAT HAPPENS IF THE COVID PANDEMIC GUIDELINES CHANGE?

A: If the current situation causes us to postpone your concert, we will reschedule for the earliest possible date. Your original ticket will be valid for that date, and details will be communicated via email and social media. If the event is cancelled a full refund will be provided. 

Q: DOES EVERYONE IN MY CAR NEED A TICKET?

A: No, you will only need one ticket per car. The number of passengers in your vehicle must not exceed the number of seats. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place.

Q: CAN I LEAVE AND COME BACK?

A: Re-entry is not permitted.

Q: IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT THE PARKING LOT?

A: Unless there is an emergency, we ask that everyone stay in their parking space until the end of the show. If you need assistance, please ask one of our parking attendants and they will be happy to assist you.

Q: IS TAILGATING PERMITTED?

A: We welcome you to enjoy the show from inside your vehicle. Any tailgating activities that normally take place outside your vehicle in a parking lot are not permitted at this event. For the safety of all staff and fans, grilling, yard games and other traditional tailgating activities are not permitted.

Q: HOW LONG WILL THE SHOW LAST?

A: The show will run for approximately 3 hours per night.

Event Details

Q: WILL RESTROOMS BE AVAILABLE?

A: We are asking that all fans minimize or eliminate the need to leave their car for any reason. A limited number of restrooms will be available for use and fans who need to use the facilities must follow social distancing restrictions and instructional signs. Restroom use will be limited to one adult at a time. Small children may be accompanied by an adult. Handicap restrooms will be available, and all restrooms will be monitored by a housekeeping attendant to ensure surfaces are cleaned frequently.

Q: CAN WE BRING OUR OWN FOOD AND DRINKS?

A: Absolutely. You are welcome to bring your own food and drinks, to be consumed. Alcohol is not permitted. 

Q: WILL MERCHANDISE BE AVAILABLE FOR PURCHASE

A: Event specific merchandise is not available to purchase.

Q: WILL SOMEONE BE PICKING UP TRASH?

A: While we will have staff on site to assist in housekeeping efforts, we kindly ask that you please take your trash with you and dispose of it at home to limit person-to-person contact and potential spreading of germs.

Q: CAN I BRING A CAMERA?

A: Only standard point-and-shoot cameras will be permitted. Cameras with detachable lenses, Go-Pros, or any other professional audio, video, or digital recording devices are prohibited.

Q: WHAT HAPPENS IF IT RAINS?

A: Your safety is our priority. In the event of inclement weather, event management may decide to delay the performance or make necessary arrangements to keep you, the talent and our staff safe. Important updates will be communicated through social media platforms, onsite video screens and over the FM radio band. 

Q: WHAT KINDS OF VEHICLES ARE PERMITTED?

A: Personal vehicles and trucks that fit in a single, standard parking space are welcome. Larger vehicles such as vans, SUVs and trucks will be parked in the back of the field.  Oversized vehicles such as RVs and trailers are not permitted.

Q: CAN I LEAVE MY CAR RUNNING?

A: Please leave your engine turned off throughout the concert. If you need to turn your car on briefly (see next question) that is okay.

Q: WHAT IF MY CAR BATTERY DIES DURING THE CONCERT?

A: Unless you have a bad battery, that should not happen. But to prevent it from happening, put your car in Accessory mode if using your car radio to listen to the show. Unless you have a diesel engine or after-market muffler, you should also start your car once during the event for a few minutes to charge the battery. In the rare instance that your battery does die, please notify your nearest parking attendant and our staff will assist you in jump starting your car when the show ends.

Q: CAN I ROLL MY WINDOWS DOWN DURING THE SHOW?

A: Absolutely.

Q: DO I NEED TO TURN MY HEADLIGHTS OFF?

A: Yes, headlights should remain off throughout the event. Please familiarize yourself with your vehicle’s light controls prior to the event.

Q: HOW DO I TURN OFF THE DAYTIME RUNNING LIGHTS ON MY VEHICLE WHICH STAY ON WHEN I HAVE IT IN ACCESSORY MODE?

A: Every vehicle is different. Please consult the owner’s manual for your vehicle before arriving at the show. In many newer vehicles, you can disable daytime running lights by using this procedure: 1. Place the car in park, or manual shift to neutral 2. Turn off your engine and remove key 3. Set parking or emergency brake just enough to catch (not all the way) 4. Restart your car and the lights should stay off.

Q: WHAT IF I NEED ASSISTANCE DURING THE EVENT?

A: Our event staff and security personnel are here to help. If you have a question or concern, please notify the nearest staff member and we will be glad to assist you. You can also text our event management team at 613-707-1110.  If you experience an emergency situation during the event, please call 911 first and then notify the nearest staff member.

Q: CAN I SMOKE IN THE PARKING LOT SINCE IT IS OUTSIDE?

A: This is a non smoking event, Please avoid smoking at this event as it may disturb others in attendance.

Q: IS THERE ANYTHING WE CAN’T BRING OR DO?

A: Yes, the following items and activities are prohibited at this event:

  • Advertising, selling or promoting any third party product (including, but not limited to, food and beverage items)
  • Amplified sound systems
  • Any items to be set up outside your vehicle, such as folding chairs
  • Disorderly conduct
  • Fireworks
  • Generators
  • Grills or fryers
  • Kerosene lamps or open flames of any kind
  • Laser pointers
  • Littering
  • Noisemakers
  • Tents, stand umbrellas and tarps
  • Use of drones
  • Wagons and strollers
  • Weapons
  • Any other items deemed by event organizers to be inappropriate 

Please note that failure to follow these guidelines may result in ejection from the event and no refund will be issued.

Q: CAN I BRING MY PET TO THE SHOW?

A: Pets are not allowed at this event, inside or outside of vehicles

Q: CAN WE SIT IN A TRUCK BED?

A: No. attendees will not be allowed viewing from truck beds.

More information will be provided in the near future.


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